Frequently Asked Questions

+ Who is Sunly Energy?

  • We are a team of passionate people that firmly believe that the future of electricity is driven through a combination of Renewable Sources like Solar and Energy Conservation. We want to help Canadians achieve this by providing a solution that can actually save them money.
  • We have over 30 years of combined Solar and Energy Conservation experience across Canada.

+ What does Sunly do?

  • Sunly is a company that sells, designs and installs solar power systems. We have installed thousands of systems both residential and commercial. We also build long term relationships with our customers by delivering on our promises.

+ What makes Sunly special?

  • Sunly does more than just sell. We perform our own site assessments and installations. We are also determined to develop the industry wherever we are by employing and training people from the community.

+ Are you working for the government/utility/power company?

  • No. Sunly is a company that sells and installs solar power systems that are eligible under the provincial program.

+ Is the utility/power company providing the rebate?

  • No. The rebate is funded by the provincial government.

+ How much will the system cost?

  • That depends on how much power you use and how many solar panels we can fit on your property. This is why we offer the complimentary assessment and meeting with your Solar Advisor.

+ Does the government offer the 0% financing?

  • Yes! The government of Canada offers a 0% loan over a ten year term for up to $40,000. This only applies for primary residences.

+ Why do you need to visit my property?

  • Our Solar Advisor will look at your breaker panel to make sure there aren’t any concerns. They will also assess the roof condition if it’s older. Lastly, they will also review the assessment results with you and answer any questions you have.

+ What equipment do you use?

  • We use Tier 1 panel manufacturers to ensure the highest quality products are used in our installations.
  • Approximately 1m wide by 2m tall. Material warranty of 10 yrs Power warranty of 25 yrs
  • Racking: Proprietary racking systems for rooftop and ground mount system.
  • Can be installed on the following types of roofs Asphalt shingles Metal Standing seam
  • Critter guard: We install a mesh to keep critters from nesting under your solar panels. Flashing: High quality flashing that covers the penetration and has a rubber O-ring to make it waterproof.
  • Monitoring: Our APSystem microinverter also works with a module-level monitoring system called EMA. You can log into the system by cell phone or computer to check the production in real time. APSystems microinverter monitoring allows you to see each panel and how much power they’re producing in real time. Errors and troubleshooting is fast by showing exactly what and where the problem is.

+ Why are microinverters better than string inverters?

  • Unlike traditional string inverters that have a central inverter for the entire system, microinverters convert direct current into alternating current at the module level. This maximizes energy conversion and helps to avoid fire hazards caused by the high voltage on your rooftop. It is not only safer but more efficient too.

+ What if I move?

  • If you move, the system will remain with the property. The system, lease/loan and savings will transfer to the new owners.

+ What if I need to replace my roof?

  • If your roof is old and will need to be replaced soon, we strongly recommend getting it done before installing the system. If you choose to do it later, the system will need to be removed from the roof and then reinstalled once the roof is replaced.

+ Can the system supply me with backup power during a power outage?

  • No. The system shuts down immediately and does not produce electricity until power returns. This is a North American wide standard to protect the people working on the electrical system during an emergency.

+ Why do you bother with doing the Structural Engineering?

  • We do this to ensure that the roof can safely handle the weight of the panels.

+ Are the solar panels made in Canada?

  • The solar panels come from different places. Although some of the panels are produced in Canada at Canadian Solar’s Guelph Ontario facility, the demand it too high. Therefore, some of the panels are imported from overseas.

+ Where do the Installers come from?

  • The installation crews are local to the province.